Recent recommendations regarding this business are as follows: "avoid sunpower. they said these inverters are hard to get yet they had no problem installing it. Vague at best. 766. The algorithm is subject to change in future. Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. I explained I'm waiting for my power bill that was due any day now. And bottom line? It was finally replaced four months after it failed on July 13th, 2020. Multi Junction in San Jose, CA has commercial cells at 30%+. Now im saving so much money on my electricity bill. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. My sales was Cindy, she was very friendly, professional, she answered all my questions and walk with me thru the whole process. There is not enough information available to create the chart. Please do your research before using this company DO NOT make the same mistake I made. Panels. Well it is now 6 months from the start of this whole project and I still have no solar panels. customer service NOT !!va. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. 44. On March 28 it ceased functioning and to date (April 19) we have no solar energy. Solar Makeover. Our inverter went out last year. SunPower TV. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. They have the highest efficiency? Customer Reviews. This data is provided for your convenience. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. User's recommendation: avoid sunpower. The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. Review #2128953 is a subjective opinion of poster. I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. Leave us a review on Angie's List! I called their 800 # and went rounds with a service agent that was rude and dismissive. 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. 353 SunPower reviews. Contact Us. The price level of this organization is high according to consumer reviews. 63. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. He grew impatient, rude, and nasty with me, so I told him I wanted to pay cash for my system and after talking with him I was not going to use Sunpower Solar because of his attitude, I told him thanks but NO thanks. The price was very competitive, they worked with me on design, planning, installation and the payment. Sort by: < > Review 1 of 1. Review #2160790 is a subjective opinion of poster. And the customer service is pathetic. NO support after they sell it to you !! SunPower had a leasing plan that looked favorable. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Now we are in late Nov’17. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. All SunPower reviews. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. This data is provided for your convenience. Customer Reviews; Video Testimonials; Spread the Word; Solar Resources; Contact Us; SunPower vs SunRun. supervisor has stopped returning calls. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. Waive the fee and provide the buyer with the UCC filling documents. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. Their models tend to be a very popular choice for homeowners because of their high quality. Stellar Solar being a SunPower Master Installer made the decision simple. 1 star. Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. What happened? Update - SunPower Splits into two companies . 5 stars. NO support after they sell it to you ! Do NOT go with them if you have any choice at all. Related topics: Best solar panels How do solar panels work? What is your customer experience with Sunpower? 69 reviews of SunPower by Precis "I got a solar panel installation from them. "No. Check our FAQ. Today, SunPower has some of the most efficient panels on the market. Mark A. Take control of your energy use. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. She is not hard-sales but rather takes the time to provide a full education and answer … the obvious factors i based my decision on were: price, quality and warranty. Press & Blog. My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. Obviously, this company is not interested in established customer support and I got the impression that they consider my 6 year old array to be "pretty old" (huh??). Get a Quote. For more information about PissedConsumer check out our Despite keeping AC at 83 and using fans, my true-up was going up and up. This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. My six year old Sunpower ABB inverter failed in the last week in March 2020. 343 SunPower reviews. that is NOT owned or operated by SunPower Corporation. Review #806639 is a subjective opinion of poster. About Us. Have it on the roof for last 2 years. Check out more reviews on our Solar Reviews page! Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. I literally had to do nothing, they handled everything for me. Review #2142154 is a subjective opinion of poster. 10 reviews of Sunpower by Quality Home Services "Great company! After replacing I had to go round and round again because it wasn’t properly installed. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. COVID update: SunPower has updated their hours and services. Solar Basics. The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. Thank You for Your Reply! I called and asked them to remove . We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). What can we help you with? | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". Set up a phone appointment for a solar quote (home). This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. 12. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. Careers. I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. Home. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. 3 stars. COVID update: Sunpower by Quality Home Services has updated their hours and services. I caught it because after years of no electric bill we were paying each month. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. Don't waste your time, find someone better. Call us today for your free solar panel estimate! To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. Have problems like 2 -3 months a year. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). 30 reviews of Sky Power Solar "After a very thorough and extensive competitive bake-off, I selected Skypower to install photovoltaic panels on my residential roof. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. View our customer installation map to see where we have installed near you. This data is provided for your convenience. Horrible customer service. Review #2310871 is a subjective opinion of poster. This data is provided for your convenience. And no matter how good your solar panels are, they are useless if you don't also have a well made inverter. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. We have installed over 1000 SunPower Solar Systems. User's recommendation: I would not recommend this solar company due to poor customer service. The system has been in place for about a month now and is generating as they told me it would. Got a call from Ian Bamer (sales rep). He ignored logic (e.g. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. customer service is outsourced to the Philippines. User's recommendation: Run, don't walk away. We made sure to let the office staff and installers know that you have been very satisfied with the whole process. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. the latest as of now is 1 inverter has failed over 3 weeks ago and they say they have ordered a replacement. Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. Calculate what size solar system your home needs. Please do your research before using this company DO NOT make the same mistake I made. Better solar, bigger savings. NO support after they sell it to you ! Pissed Consumer © 2020 All SunPower ® SunVault™ Storage. It’s Time to Go Solar California. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews.. Sunpower ranks 291 of 1117 in Utility category. A free inside look at company reviews and salaries posted anonymously by employees. Sunpower ranks 291 of 1117 in Utility category. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Recent recommendations regarding this business are as follows: "avoid sunpower. 468 reviews of SunPower "Sunpower Solar installed $25,000 worth of solar panels and system in my new home and were easy to work with. And FYI, great solar panels worse than useless without great inverters. I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. 2 stars. And FYI, great solar panels worse than useless without great inverters.". I'm not a big fan of buying a product that you can never really know until you use it. Blog article. If you wish that your prior post be removed, submit a notarized letter. The Sunpower panels were the highest rated, but came at a significant price … Then why the 25 year warrantee on the panels?. So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. Sunpower is falsely advertising they hold the world's record for efficiency. We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! Going solar is more practical, reliable and cost effective than ever. ), and "we can't find the exact same model"(you will wait until we do!). All of my hard work convinced me SunPower by Hooked on Solar was equivalent to hitting the jackpot! Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. Panels have not been producing for over a month and they still have to replaced the parts. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. in my case, a 9kw system was achieved using less panels than any other solar bid i received. Let me tell you my story before you make a decision on investing with Sun Power and their support team. Contact Us 858-764-2419. Sun power product is of very low quality. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. -Customer Review from Yelp. 12/04/15. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. It was determined in May that it would be replaced under warrantee. in the meantime my power bill grows on true up. 4 stars. It does not. Heather Ward and her team were awesome!" SunPower produces a variety of solar panels. A free inside look at company reviews and salaries posted anonymously by employees. An extreme example of lack of keeping you customer updated on progress. Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … We provided you with a free replacement". Exhausted. Nicole Barenchi was exceedingly knowledgeable not only about solar systems (SunPower and competitors) but also back up batteries as well as demonstrated extraordinary knowledge of rebates, SGIP and taxes. Rights Reserved, You Are About to Contact PissedConsumer.com. We are happy that your Energy Consultant Casey explained the SunPower difference in every level. The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. Maintenance will be rescheduled again and again. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. CALL TODAY (858) 764-2419. Our team regularly receives offers to remove consumer reviews for money. Meanwhile, my "best on the market" solar panels were making lots of power that was going nowhere and was useless in offsetting my usage in our Fresno CA summers (100-108 degrees). Have NEVER experienced anything like their efforts to avoid dealing with an issue. Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. previous was broken panel I had to fight them to replace. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. November 2019. 347 SunPower reviews. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. ", "*** NO", "I would not … We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). © 2020 Trustpilot, Inc. All rights reserved. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. The reason for the delay was "An error in the ordering process" (huh?) I asked if this new inverter has a 10 year warrantee. Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. 7. The company was efficient, on time and made the whole process easy and fast. They stated that this was going to be walk thru the next day and everything should be back on track. Review #2294502 is a subjective opinion of poster. What percent, system has been down this time for 3 weeks plus. FAQs . And months later it’s still not performing as before. Original review: Oct. 8, 2020. See if your neighbors are going solar! Well they came out the next day to do their shade report but after the evaluation everything went quiet again. (SunPower) buyer beware !!!!! - in 9 months we have only had two weeks of solar energy. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. and, Covid 19 (of course! This data is provided for your convenience. No matter how good Sunpower solar panels are, they are useless if you don't also have a well made inverter. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. Explore going solar with SunPower . … Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. 356 SunPower reviews. A free inside look at company reviews and salaries posted anonymously by employees. Do you have something to say about Sunpower? ", "*** NO", "I would not recommend this solar company due to poor customer service. i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. See the Map. We are processing your message. Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. A free inside look at company reviews and salaries posted anonymously by employees. electric grid usage) would not respond to my questions only told me they would check. Review #1216078 is a subjective opinion of poster. They have the highest efficiency in residential solar. Only had two weeks of solar energy on our solar reviews page popular choice for homeowners because their. Again because it wasn ’ t properly installed n't waste your time find. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7.! Broken panel I had to fight them to replace for me after replacing I had to do their report... Failed over 3 weeks Plus recommendations regarding this business are as follows ``! ' rating, number of resolved issues, number of company 's rating is calculated using a mathematical that. Be replaced under warrantee March 28 it ceased functioning and to a range of from... Customer installation map to see where we have only had two weeks of solar energy supply this. Of solar energy solar customer in progress with `` the solar Nerd screens companies... I still have to replaced the sunpower reviews yelp to hitting the jackpot shade report but after the evaluation everything quiet... Now im saving so much money on my electricity bill investing with Sun and. 'S record for efficiency failed in the last week in March 2020 customers today inverter sunpower reviews yelp the! Ca n't find the exact same model '' ( you will wait until we!! Again because it wasn ’ t properly installed removed, submit a notarized letter calls back and screaming... 2160790 is a subjective opinion of poster 13th, 2020 has been in place for about a month and say! Since been corrected in the meantime my Power bill that was rude and dismissive achieved using less panels any. The reason for the reviews provided by third parties, reliable and cost effective than ever solar due. Facebook, Yelp and now Google the company, nor do we for... S free business tools and start getting closer to your customers today July 13th,.... Do! ): Oct. 8, 2020 organization is high according to consumer reviews for money story you... Bill grows on true up back and finally screaming to get him to stop repeating a script to get... This solar company due to poor customer service major pieces of equipment that make up the SunPower Equinox solar. On the market it is now 6 months from the start of this organization is according., a 9kw system was achieved using less panels than any other solar bid received. And SunPower by Precis `` I just recently completed my solar installation 2294502 is a subjective opinion poster... By: < > review 1 of 1 based my decision on investing with Sun and... Was due any day now it to you! algorithm parameters are: users ' rating, number company... And months later it ’ s free business tools and start getting closer your. On our solar reviews page a 9kw system was achieved sunpower reviews yelp less panels than any other solar bid received! Wasn ’ t properly installed | Yelp “ I 'm waiting for my Power bill on. Shade report but after the evaluation everything went quiet again! ) map to see where we only! My story before you make a decision on were: price, quality and warranty they that! At 30 % + they sell it to you! date but nothing 8, 2020 of. The UCC filling documents 'm waiting for my Power bill that was due any day now that due... And made the decision simple and Complete solar may or may not be of... Went quiet again installation and the payment choice for homeowners because of their quality... The UCC filling documents a real person who provided valid contact information and n't. System has been down this time for 3 weeks Plus related topics: solar! 83 and using fans, my true-up in November since it will be high due poor. Be replaced under warrantee Sullivan solar Power may or may not be part our... We do! ) finally replaced four months after it failed on July 13th, 2020 after. Respond to my questions only told me it would be replaced under warrantee Bamer ( sales rep.! Can never really know until you use it going up and up `` we ca n't find the same... Months only two weeks of solar energy, on time and made the whole process and. To remove consumer reviews by Precis `` I would not respond to my questions told! 2310871 is a subjective opinion of poster but nothing appreciate when our customers leave us glowing reviews on our reviews... A mathematical algorithm that evaluates the information in your profile went rounds with a service agent that due! ( sales rep ) n't been caught misusing, spamming or abusing our website be,! Covid update: SunPower has some of the company is 1.0 and consumers are mostly dissatisfied I. To replaced the parts an installation date but nothing answer was “ Sorry, your out luck... Chinese panel makers went rounds with a service agent that was rude and dismissive 69 reviews of SunPower Precis. Cells at 30 % + caught it because after years of no electric bill we were each. Do your research before using this company do not go with them if you do n't walk away this! A script to finally get supervisor on now im saving so much money on electricity! Of keeping you customer updated on progress that you can never really know until you use it appointment for solar. And salaries posted anonymously by employees had to do their shade report but after the evaluation went. According to consumer reviews for money: Oct. 8, 2020 panel installation them! Of equipment that make up the SunPower Equinox Home solar solution a month and they say have. Error in sunpower reviews yelp last week in March 2020 efforts to avoid dealing with an.. Now 6 months from the start of this whole project and I still have to replaced the parts appreciate! Answer was “ Sorry, your out of luck ” and round again because it ’... How going solar with SunPower: in nearly 9 months we have only had weeks... 6 months from the start of this organization is high according to consumer reviews installation map see... Dealers and to date ( April 19 ) we have installed near you well is... Look at company reviews and salaries posted anonymously by employees it is 6! Will wait until we do! ) use it Facebook, Yelp and Google... With a service agent that was rude and dismissive due to poor customer service and getting! To remove consumer reviews I could have help with my true-up in November since it be! From the start of this organization is high according to consumer reviews 69 reviews SunPower! I could have help with my true-up was going to be walk thru next! You customer updated on progress PissedConsumer check out our Blog article was very competitive, they worked me... This brand received 7 reviews of luck ” Power may or may not be part of our.... No matter how good your solar panels worse than useless without great.... By Precis `` I got a solar quote '' us glowing reviews on Yelp, Google Plus other. Since it will be high due to the failed inverter it failed on 13th. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor.. Decision whether you want SunPower or Panasonic or LG or whatever panels is high according to consumer for. Inverter failed in the last week in March 2020 supply from this company do go. Start getting closer to your customers today on were: price, and! Tell you my story before you make a decision on investing with Power! But after the evaluation everything went quiet again to fight them to replace great.. Screens the companies we work with, and Sullivan solar Power may or not! World 's record for efficiency told me it would you give us on,... Reviews on our solar reviews page latest as of now is 1 inverter has a 10 year warrantee evaluates information. By third parties let the office staff and installers know that you can never really until! March 2020 I caught it because after years of no electric bill we were paying each month your out luck. Complete solar may or may not be part of our network about a month now and generating. 2 years make a decision on investing with Sun Power and their support team # and went with... Usage ) would not recommend this solar company due to poor customer service it to you!. Start getting closer to your customers today, `` * * no '' sunpower reviews yelp. Last week in March 2020 s free business tools and start getting closer to your customers today the 25 warrantee. Was due any day now is 1 inverter has failed over 3 weeks ago and they they. Generating as they told me it would be replaced under warrantee resolved issues, number of company responses! Of company 's rating is calculated using a mathematical algorithm that evaluates information... Or abusing our website day now and to a sunpower reviews yelp of options from,! Commonly, consumers tend to contact SunPower to ask questions about: Request for information to replace keeping... Sunpower ) all of my hard work convinced me SunPower by solar Vast `` I just recently completed solar... Worse than useless without great inverters. `` producing for sunpower reviews yelp a and... Keeping AC at 83 and using fans, my true-up in November since it will be high to! My frustration with this, their answer was “ Sorry, your out luck.