Brilliant service from Alex and the team. If you still haven’t heard from us, please do get in touch again and we will look into this as a priority. Alex has been extremely helpful with the initial set up and more recently with updates. Woodlands Cottage - 2 Bedroom pet friendly Holiday Cottage in Dunwich Road sleeps 3 people with wifi, parking, a cot, a garden perfect for last minute breaks This review is not just about the pier but about the other hidden delights that you can find in this area. I understand COVID difficulties but an extra three hours and the short notice seemed unfair. We had no hot water all weekend and despite trying to contact Suffolk Secrets for some financial compensation they don’t clearly want to know. There are 70 Suffolk Secrets coupons for you to choose from: 13 Discount Code and 57 deals. Please instead have the courtesy to give me a call. Interesting to read the not on the front door "Our team are working very hard and are on hand to offer excellent service" - I DON'T THINK SO "We are available to help you with enquiries during normal office hours" - I DON'T THINK SO.I'm hoping I get a call from Suffolk Secrets. How many stars would you give Suffolk Secrets? All the credits for the Suffolk Business Directory admin. 595 2110 44. Subsequently we received a confirmation e-mail from Suffolk Secrets confirming the booking. A pretty poor email came back a few hours later saying it would take 7 days to deal with the enquiry. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. 4 and a half months later I have finally been told that I will get a refund but it hasn't appeared yet. Secret Escapes is an exclusive members only travel club offering our members huge discounts and great deals on hand-picked luxury hotels and holidays We are sorry to hear about the issues however these were never reported to us meaning we did not have the chance to rectify anything for you. How can that even be remotely acceptable for a property costing £2300 for a week. All our cottages are self catering cottages and as such not all will provide household goods, we do recommend that all guests are left with the essentials to get started. I can now see this is obviously a regular occurrence based on the other reviews here!Before we arrived we were notified the check in and out times had been changed to allow for extra cleaning due to covid. Luxury travel at low prices with Secret Escapes. We've used many UK holiday letting companies over several decades but in our experience Suffolk Secrets is the worst by a country mile. THE HIDDEN SECRETS OF SUFFOLK. Took ages to get hold of Suffolk Secrets who blamed the owner. Suffolk Coast. We are booked into the same property through Suffolk Secrets for next year and hope to continue for many years to come. We rented a cottage through Suffolk Secrets for a week - sufficient time for us to be able to get to see all the attractions of this lovely area. We pride ourselves on offering high quality accommodation and we sincerely apologise that this was not the case in this circumstance. We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. I wish I could post pictures here. Contact us 0203 637 0812 {{ ui.openText }} Instant book Professionally managed ... Suffolk Secrets are delightful to deal with and Barnaby Cottage was perfect in every way for our family weekend. Totally 11 Suffolk Secrets promotions & coupons are collected and the latest one is updated on 12th,Oct 2020. Thank you Alex. This is of no interest to us and we continue to ask for a refund but to no avail. It's now 11 days later and still no reply.I wonder whether the owners of Little Meadows in Walberswick know how their cottage is being presented??? We had an emailed Cancellation within days, now after months of ignored email requests regarding our Refund plus hours of waiting for them to answer a phone we are putting the case to the CMA. VAT No. As other reviewers have noted, this company seems to have only one aim, which is to take your money. Calling was no use. Alex messaged me well over 6 months ago about listing and I never got round to it then, I've just listed all 3 of mine and now wish I had done it months ago. All the credits for Alex Redgrave who helped me with the setting up of my listing. This was a real pain as we’d booked a food delivery and we have young children who we needed to feed well before check in time. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down, we always strive to deliver exceptional service to our customers and we apologise that you didn't feel we delivered that on this occasion. My wife contacted Suffolk Secrets several tims to be told a blank no. UNVERIFIED Business - See the SafeBuy® Universal Rating for Suffolk Secrets - suffolk-secrets.co.uk via Safebuy.org.uk. At this time the volume of transfers and refunds our team have needed to work through has been in the thousands, the cancellation team is looking into your booking and we can confirm the refund has been issued. If it hadn’t been for a local handyman coming to sort it out at the owners expense then we would have to had to go home later that night. Thank you . Recommend that all local business advertise themselves on this platform. Suffolk Secrets would have had 8 hours to clean the place. We booked a nice looking cottage in February this year for a week in June. This was compounded by the fact that the cleaning hadn’t been thorough. I understand the resolution team have been looking into this for you. All rights reserved. The secrets of Stanton’s hollow way. Excellent service and property from Suffolk Secrets, who have provided us with Southwold holiday homes for the past 10 years or so. Subscribe to our newsletter if no promotions satisty you at the moment. Still waiting for refund having booked a holiday for June. All in all, house is OK wouldnt advertise as for kids as its not really great for kids and nothing to entertain them except a rotten old football. Trustpilot. Great directory for seeking out local business. Both these options were refused. Great support , Great for supporting local businesses. Due to government restrictions on no more than 2 households holidaying together I asked for either a refund of my deposit of £807 or a reduction in the booking fee as only 2 households would be able to holiday together. Find the perfect suffolk secrets stock photo. Alex is very professional and does a amazing job.Highly recommend, Alex was really friendly and helpful in getting my business listed. We booked a property for a family break through Suffolk secrets recently and were hugely disappointed with their service and dismissive attitudes towards our issues. Trays in the kitchen were greasy, everything we seemed to touch was a bit grubby. Given the 10 hour clean time they had now allowed themselves for the property we were understandably irritated by how dirty it was when we arrived. The Suffolk Sourcing partnership was established in 2010 by Suffolk County Council, and the Suffolk District and Borough Councils to look at the potential for collaborative working in procurement and to offer a one-stop-shop for suppliers wishing to do business with the councils. Visitsuffolk.com is run under contract by Visit East Anglia Ltd.. Visit Suffolk works alongside Destination Management Organisations (DMOs) throughout the county to support tourism development and engagement with local businesses, with the overall objective of continuing to increase visitor numbers and spend within the county by promoting the county’s offer at a regional and national level. However when we got there it was absolutely disgusting. We were out of the house by the 9am departure time but stayed in the car park saying our goodbyes till around 9.30, at which time the cleaner turned up and was rude to us saying we need to leave because of social distancing (she never even got out her car so don’t think she was hugely at risk...) and that they had a very tight turnaround (10 hours....).On passing on these complaints to Suffolk secrets (there were more- Very small and uncomfortable beds, no blinds in one room, no cot mattress,...) We were again dismissed saying they didn’t think any of these things were an issue and we should have contacted them on arrival (I suppose this would have been at night after fighting to get our children fed, bathed and beds set up etc...).It is clear this company are using the current coronavirus pandemic to make their lives easier and make a bit of extra money at the expense of their guests (and quite possibly the property owners if they are unaware of the poor management). We are glad to have got this sorted for you, thank you for taking the time to offer your feedback. Suffolk Secrets is the county's leading holiday cottage letting agency. How can that be Covid safe! I too have been hugely disappointed by Suffolk Secrets during the Covid 19 pandemic, having been a regular customer for many years.I booked Tynewold for 3 households for one week beginning July 31st. Leave a Suffolk Secrets review to help others save money with the best cashback offers around. We have given them the benefit of the doubt and perhaps foolishly had tried three cottages with them. Please be very careful when booking a 100% cancellation refund with HomeAway. And within can be found some of the county’s finest medieval wall paintings, if not England’s. Then more delay in getting the rest of our money back, which they had the audacity to call a good-will payment.There are several other holiday companies to use in Suffolk and I suggest that you use any of these and avoid Suffolk Secrets. Eventually the holiday was cancelled and I received an email from Suffolk Secrets stating the cottage had been relet for 6 of the 7 nights and they would be in touch soon regarding a ‘possible refund’. We will certainly not be using them again or recommending their services. suffolk-secrets.co.uk Suffolk holiday cottage - Swan Meadows, Blythburgh Swan Meadows, Blythburgh - Swan Meadows is a beautifully converted Victorian apartment situated … Review of Southwold Pier. The accommodation itself we stayed at had several health and safety issues such as a non operational carbon monoxide detector and a boiler that was last serviced 4 years ago.Our check-in time was 7pm and check-out time 9am to allow for extra cleaning during covid but the oven still had food debris in it and the glasses were smudged and dirty. We were told not to check in until 7pm, late but fair enough, especially if it meant the property would be extra clean....no, the property was not clean, the BBQ had dirty old food on it! All the pegs to hang washing out are snapped so you can't use them bins were overflowing when we got here until someone turned up and did empty them. Would highly recommend joining. I think its shameful to take a LOT of peoples money for a pretty downright poor service. We were told we couldn't get in before 7.00pm on the first day to enable enhanced cleaning. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. No need to register, buy now! Five stars are not enough :), Great service from Alex, he really went the extra mile to make our listing as good as it could be. We got a refund but were very disappointed to find ouselves driving straight home again one Saturday afternoon. Combine with … With young children a check in time of 7pm makes life very difficult when that is their usual bedtime! We had to thoroughly clean everything ourselves before use. Once they have your money that's you done, no answering your phone calls and no answering your emails, also under the name original cottages and maybe many more. It's just a couple of hours from London, yet the Suffolk Coast feels much further away in both landscape and overall vibe. Suffolk Secrets is the largest self-catering holiday cottage agency in Suffolk with over 440 beautiful holiday homes to choose from across the county. Neighbours warned us off quite aggressively when we parked (perfectly legally) outside. I will recommend him to everyone with pleasure. Zero star rating would be more accurate. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). We expected a refund but after many attempts at communicating with them - some replied to, many others not, we were offered a voucher and no refund. In regards to the property cleanliness and description, our team is looking into this as a priority. We have passed your feedback onto the owner of the cottage. Having stayed in a cottage in Kent 2 weeks earlier, and as we're in COVID times, we were expecting a sparkling clean place.It was dirty. )They were keen that we should accept a Transfer to an alternative rather than a Refund, after a few exchanges we accepted the AlternativeAt the Start of the Lockdown we contacted the company and told them, as we are in our mid seventies we would not be holidaying again until a Vaccine was on the market, as such we suggested they put the Cottage back on the market and Refund our deposit. The property is nice, however when you pay the amount of money we paid you expect a certain amount back. Obviously it was clear several months ago that it wouldn't be possible to travel in June. 4,568 Followers, 950 Following, 501 Posts - See Instagram photos and videos from Suffolk Secrets (@suffolk_secrets) Starta en online-diskussion om suffolk-secrets.co.uk och skriv en recension Alex is excellent, he took control, gave us new ideas and completed the work with efficiency and excellence! Check out what 53 people have written so far, and share your own experience. We booked a property early February and paid our money to HomeAway who confirmed payment and also on the confirmed booking receipt advised 100% Cancellation refund. He is responsive to messages and went above and beyond all my expectations. Your experience matters. It wasn’t on a whim that we cancelled- the house was simply unavailable to us. We were grateful.We arrived at 5pm. We visited Walberswick in Suffolk last week and booked through Suffolk Secrets.We'd been told that due to COVID we'd need to book in at 7pm and leave by 9am. Unlikely to book again. Inaccurate property description on website. Suffolk-secrets.co.uk ligger i Förenta staterna, Norwalk och är värd i det nätverk av XEROX CORPORATION. I've only rated it higher for the property being OK but not for the service. Property had said on site parking but mismatch in the arrival info which said in different places that we could park outside and that we couldn’t. My emails have gone unanswered as has my letter to one of the directors. Have tried to call and email several times with no response or acknowledgment of these issues. With 4 kids (2 who have their bedtime at 7) that's not very practical. Alex at suffolk buissness directory spot on so helpful . A disgusting oven that hadn't been cleaned for what looked like an age. Very helpful and brilliant service. We are truly sorry to hear about your recent experience, we hold our properties to the highest standards and we are sorry this was not delivered on this occasion. A bit disappointed to be honest. Real reviews from real people. I would not choose to use this company again.Finally received refund. I understand that this has been rectified and that your refund has been issued. Top service from Alex for help getting listed and also for updating the listing to remain relevant. Most emails are simply ignored. Alex was a great help in providing us with a listing on the Suffolk Business Directory. We were amazed given we'd complained about a dirty house during a Pandemic. Alex was very quick to change the class details when I needed him too. The Smokehouse Cottage is well equipped and comfortable and has the added advantage of a small courtyard garden at the rear. The owner made them aware several days earlier of the problem and had then gone away on hols himself. We hold all our properties to high standards and understand how important this is. © 2020 Trustpilot A/S. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. | Read 21-40 Reviews out of 25 Join the 25 people who’ve already contributed. Pretty Poor Experience of Suffolk Secrets. Læs, hvad 39 mennesker har skrevet, og del din egen oplevelse. Booked with SS for a family holiday, paying a substantial amount of money for a week in Halesworth. Suffolk Secrets website view. We queried this before arrival but were sent a standardised response. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. We are truly sorry to hear about your experience, we hold all our properties to the highest of standards and we apologise that you didn't feel we delivered that on this occasion. Mrs S Clayden There was no hard sell which would have put me off, nothing was too much trouble and he worked quickly and efficiently to get my business listing right, and live quickly, just what I wanted. We booked Sept 2019 for a Cottage in Lowestoft, within the month they contacted us saying it had been taken off the Market by the owner (Clearly they have no control over the Cottages they offer. Now to sit back and wait for the bookings to come rolling in!Highly recommend! Huge collection, amazing choice, 100+ million high quality, affordable RF and RM images. We have reached out to you privately for more information regarding your booking so please to get in touch if this has not been resolved and we will look into this as a priority. We are truly sorry that we have let you down on this occasion. Arrived at the new COVID time of 7pm on a wet miserable day trying to kill time in Suffolk. Find out what genuine customers have said about suffolk-secrets.co.uk. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Only the latest review will count in the company's TrustScore. Totally excellent service from Alex - Really please with my Fitness Class business page provided. With a choice of over 600 self-catering holiday cottages in Suffolk's most popular coastal hot spots including Southwold, Aldeburgh, Thorpeness, Dunwich, Woodbridge, Orford and Felixstowe to name a few. Several other people have expressed their annoyance on the Suffolk Secrets Facebook page - and they are also waiting for refunds. Unbelievably poor customer service. Thankfully just two adults but still with 10 hours to clean the cottage you would hope they would have noticed the water dripping through the airing cupboard into the kitchen. Along a quiet lane in the Suffolk village of Troston lies St Mary’s church. Needless to say I will not be booking with them again. It was incredibly difficult to contact them on the 'phone and they initially said that they could only offer a voucher. Very very poor form on all counts.Suffolk Secrets-please don’t post a reply as you have with so many others saying you really care about customer service (You clearly don’t) or that you hope we’ll try you again (we clearly won’t). Established in 1995, Suffolk Secrets has become the county's leading holiday cottage letting agency with a collection of over 500 properties to choose from - that's more than any of the national holiday cottage companies you'll come across online. Disappointed with their lack of customer service and their cleaner who was clearly unable to spot a wet floor! Definitely recommend :) !!! You will wait for hours on the phone and then speak to some poor kids who know nothing. I then reached out to the CEO on Linkedin and whilst I didn't get a reply from him, my wife did then get a call and we were told we could check-in at 5pm. 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