Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job. Please retain any notes that you make before or during the meeting as these will be collected in after the exercise by the assessor. (Usually with one of the assessors – often this will be the line manager for one of the roles that’s being recruited.) This is a great role-play exercise to run anytime your team is together. Time Description 10 Minutes Introduction ... 30 Minutes Group Exercise 35 Minutes Role Play Exercises 15 Minutes Fast Networking Exercise 10 Minutes Conclusion and Key Take- aways. Someone told me that my resume is not strong enough. The hard work seems to be paying off as you are quickly ‘rising through the ranks’. �24��s��հ��lB"�D��0����L��bw�.���ڱF���|/�� ���ݞ�0���Y��,�!L88����3b)���F����{(\��l�t�4�5��5���W�79Q����M� Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. POWERFUL RESUME. Join over 30,000 members CAH Coaching Scenarios Revised. A TeamSTEPPS coach is assigned to the day shift staff. ve ��p %�^*F��j��-��-= ׁf`.�NFł�Z���!��.���� ( When set up and used correctly, role playing is one of the most helpful ways to train and develop your employees. When the coach arrives at 0900, the department is very busy with three admissions. TeamSTEPPS 06.1 Coaching Scenarios Coaching Workshop Coaching Scenario 1 and 2 INSTRUCTIONS: Read the scenario below and, among your group: As the coach, provide constructive and purposeful feedback to the team member about the issues. Performance Management role-play - Manager’s brief - Sarah People describe you as driven; a fair description given that you work incredibly hard. 2) You will then begin the role-play. Coaching can be done in one conversation or as part of an overall coaching program. Choose a role (Coach or I & R Specialist) 3. Review the scenarios and choose one as a coaching opportunity 4. Role Play Coaching Scenarios. x��[o�����+hɗY����pw����A��C��@p�,�$k'�?ߩ��m�������]]�S����%�)�%�}����?�;������M�x[�)y{�n�}~�1s�[ɣlyWTU�ˎ��������|�l���m��K���vm~���=���s��7�ۼ����m^���M�yI�>߼�A�n�/�ۼb��6o��k:�aƵ���J��6g����|��n�� As a team member, assume an interactive role by questioning and sharing information. RETIREMENT. �iI�7��K&,}=�h)�œ ���?g�8d�-A��:�FO�d�:�u���]'o��hWv��>/3�2�����~0�� Read through the first scenario and practice conducting the meeting, with one person playing the manager and the other playing the employee. You will then have up to 20 minutes for the meeting with Sam. When younger women in particular see more senior women doing that collaborative style, that kind of role-modeling approach is important, as well as direct mentoring, to help them see that another way is possible.” Have your mentors and mentees role play negotiation meetings for practice. Scenario 1. yk�CFw�V/�6�� ��,M���]��8�n\K����6C������c���:1uZ�bN����R����DX�]��V|#J0���Q��o�{tb0����� �aV�[�H)~������9� m���4&��ÎW��[�XUXv'h�'�ú��F@cqm �j �����j����FH��{#T�e�Q�δj4��f.�.�"�)��f��U��B��/�-.�7 ^�?T9�+uB�eձ[���̻#�u���"�?-�]"��vީq��3�V� � �ʸ`Au;���.� *.����Kli�ʪ�`�@!�v>!�!�0xC�B9�a�4\"��7¶�� ��D���K��olO�լruY��ac���+F��tl�MO���B��F0$�vM�xy1�����xo~"��e*��w�T������ÛX�� 1��8��IVp�Җ �*�D]z�i�h4Bg�C��--�S:�\��rUX�&&ypT���X%ֵ%��Ҫ�w€dg��;5p�’,Hk*>Y�ˇ�aF���fJ_�=H���Єg�:��}控����#��'��l~��������{��TN�~J�1��∟�"~��D�� �pS�>�cK����KƯKb�= g� ��̎�z�vZAih�(5h�Z A U�٪�߀ {ڀ�㏊@��y>^���s���;��-�.pJujV��f��̅B-��r��"m-X�i���K��5�|T�F�����~�Y��74�� The Coaching Role Play Scenarios covers coaching on: Delegating; A performance issue; An employee confidence issue; A project management issue; A development issue; An employee detractor issue; Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. 1 of 2 Scenario 1: Coaching A Career Goals Conversation One of the best uses of coaching is to discuss career opportunities with a current or emerging leader. The customer is irritated and demanding a refund. Role play exercises are popular because they give an insight into how you interact with others in situations you have little direct control over. �o�S�'%y���s �G�0=@�R�퍔F�� �= In Atul Gawande’s TED talk on the importance of coaching, he recounts the origin of coaching in sports: “In 1875, Harvard and Yale played one of the very first American-rules football games. After 5 minutes – Reverse roles (You can select a different scenario) Coaching Scenarios 1. As the observer, watch the … In the following, let’s assume that Tom’s current priority is to improve his time management. *gVN~ҧ�E1���~F3^C3�-kx�. By exploring and analyzing common coaching scenarios that are acted out in this course, you will have a great sense of what works well and not so well during such a conversation. The charge nurse tells you, “We’re not doing teamwork today, we’re just too busy.”. Search Code: 85081 �����4�a����%�TMJ� =td Rɔ�6DN���~p�J�ΨV;�o����?d!z=Mo#��eo�}�$����V��e[�LH��c�NDw�d�Ҍ���p,M9�ai�o�$�;��T���@w�'��ɋ HOUSEWIFE - BACK TO WORK. Dimensions of Coaching 4 Welcome to Dimensions of Coaching! “If you’re into power dynamics, these … Book your free consultation now. Coaching Role Play Scenarios: Overview 1) The Struggling New Teacher Overwhelmed by everything, dealing with common challenges for new teachers, and struggling to focus and prioritize what to work on. There is no evidence that a huddle has been called to manage the changing workload. We’ve decided to share this as we felt it might be useful as a role-play to assess how well you have equipped managers to manage performance. I�Z�䅏���fvL�-� �ɍ�n_�f�����dS)v��t0`7�{�,�\�N�T��aD�ԫ+���]�yͺ�ΘD�V �^��6���?�;����N �i�k�=� Role play the chosen scenario. It not only provides a great field for practicing rapid fire objection response, but allows team members to hear ideas, engage in peer coaching, and shake off some nerves through a … To unlock the full content, please fill out our simple form and receive instant access. Last Revised: January 16, 2018. For example, you can use it to practice sales meetings, interviews, presentations, or emotionally difficult conversations, such as when you're resolving conflict.By acting scenarios like these out, you can explore how other people are likely t… I invite you to learn more about me and my coaching and counseling services. Partner A plays the coach, and Partner B plays a “challenging” teacher. Use these role play scenarios during coaching training to supplement the training content and give managers the opportunity to put what they’ve learned into action. The client has enthusiasm in setting goals, but during reviews of progress, the client consistently tells you that he has not achieved any process goals because “something always comes up.” The Coaching Role Play Scenarios covers coaching on: Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. Coaching Scenarios / Examples ROADMAP TO GET RICH. vr,~�@7r+�B�pZ���x-�����L��T_��p�e+l��cO�S4c�˜@�U �N�j��V��E�:,���������1-�Z>9��5��р�Ee2� �k�����q! “Most role-play scenarios are about power — doctor and patient, prisoner and guard teacher and student,” says Lords. }����+��ӇO�������٧0w�X5�M5Jkz�zhjE����ݿ �9$d!� xe�W�ʲ3��ٵ �;$���޳�*�,#� bB���GC�Ӄ��n昔&MÚsMZVZ������! Scenario #1 Michelle • Project manager –3 years on staff • Consistently hard-working, reliable and positive • Strong performer with great attention to detail • But… • Work has been slipping over past few weeks • Missed critical details on three separate projects • Not … You have 15 minutes to prepare for the meeting. Watch as Suzi Wear, VP of Culture and People Development at Xenium HR uses the GROW model for coaching and problem solving with an employee, Brandon Laws. Rarely is role playing viewed as the effective and useful coaching tool that it is. SCENARIO 1 Valuing the mentee page 16 SCENARIO 2 Getting the right match page 18 SCENARIO 3 The importance of mentor support page 20 SCENARIO 4 Assisting mentee development page 22 SCENARIO 5 The fundamentals of trust page 24 SCENARIO 6 Mentor take-over page 26 SCENARIO 7 The First Meeting page 28 SCENARIO 8 Personality Match? Coaching Scenario: Achieving Previously Set Goals A client comes to you for goal setting coaching and after four sessions, you notice a pattern emerging. Coaching is a competitive advantage. For example: Customer:To whom it may co… Let us show you how. Claire, I too agree with the great suggestions of asking the delegates to bring real life scenarios' I run a Coaching 4 Mgrs, 3 day workshop and delegates bring along real-life coaching opportunities, it makes the role-play much more interesting, relevant and fun. The moment a manager mentions role playing, most employees roll their eyes and prepare for the boring and possibly embarrassing moments to come. MQ��?��Y'�bw�,Z԰iHR}�ʯݝe����+Z�d�/�K4�,O2ʛF�"�^hr� �͏\g��k���}S�)0U��4][♛���W7}�ty������? A customer ordered a product online, and they still haven’t received it after the expected delivery date. 2. - [Lisa] We're going to role play these scenarios and then break them down to teach you techniques you can use with your team. ��t�x^�ۨQ�.��[9f ����U2������Q+��j�V �}�^+;Ҋ��g�r\N��X��q/����$���~�N޶ Please enable javascript in your browser settings and refresh the page to continue. << /Length 5 0 R /Filter /FlateDecode >> My children have now grown up … Read the scenario below and, among your group: As the coach, provide constructive and purposeful feedback to the team member about the issues. Please contact me to schedule an “It starts with you!” 30-minute complimentary consultation with me, in-person, by phone or via video consultation, so we can explore our partnership. After each partner has taken a turn, compare your role- play responses to … Exercise #2 – Objection Island. By the end of this course, you will be able to demonstrate appropriate and effective strategies when engaging in coaching conversations with those that you lead. One of the clearest ways to distinguish the power of coaching is by comparing it to a typical conversation. Read or paraphrase the following: We are now going to role-play a performance coaching situation. Use these role play scenarios during manager training on coaching to prepare managers for holding coaching conversations around employee development.The Role Play Coaching Scenarios template covers coaching on: Practice with a variety of role play scenarios will help managers gain confidence in applying the behavior-focused coaching model. Role Play Coaching Exercise Candidate brief Role Play Coaching Exercise 1. As the observer ��Ĩ�(��h�"����ErqL�)�\�J WڞB5B�����% The following three scenarios are ways that managers can incorporate coaching skills into common situations with direct reports and employees. Role-playing takes place between two or more people, who act out roles to explore a particular scenario.It's most useful to help you or your team prepare for unfamiliar or difficult situations. stream Common role play scenarios include: handling a difficult customer or complaint, disciplining or appraising a member of staff, negotiating a contract or project delivery, and similar situations where conflict is possible. 2) The “Everything is Great!” Teacher Stuck in routine and “how I’ve always done it,” and doesn’t want coaching—doesn’t see the 4 0 obj We believe the scenario is not untypical as it has one person with a particular set of strengths, weaknesses, drivers, and values trying to get the best out of somebody who is different to them. the role plays provide in the participant materials. Let us show you how. Success is important to you and you’re not afraid to work hard for it. The results? While the late delivery might not be your fault, and the customer’s attitude might trigger defensiveness, so the important thing to do is to apologize and assure them that you’re working on resolving the issue. worldwide using our research. I will give each group a copy of the role-plays. c� ]u(V�`�Tx�k ަ���[�R������~��"�* bp��hG���Sľ�_�`�s��S��;��b�`�f]~� Yale hired a head coach; Harvard did not. Over the next three decades, Harvard won just four times. Published: January 16, 2018 … A perfect way to resolve the situation is to offer a discount on the next order or free shipping to the customer. Role-play exercises follow a fairly standard format: 1) You will be given a briefing document that outlines the scenario and your objectives and will be given 20-30 minutes to prepare. Team Coach will apply the coaching conversation process 5. Role Play Scenarios: Equip Managers to Engage in Career Development Discussions With Employees Use these role play scenarios during development coaching training to supplement the training content and give managers the opportunity to put what they’ve learned into action. "5�? Role Play #1 Information for the Employee: Assume that your name is Maria and you have been employed as a training co-ordinator for this agency for a little over a year (your job description is attached). “Coaching works best when you walk in the other person’s shoes and come to a shared version of what needs to happen.” Scenario #2: Your coachee lacks confidence. ... and practice their new skills in small-group role plays. %��������� ©Elena"Aguilar.The$Art$of$Coaching:$Effective$Strategies$for$School$Transformation.SanFrancisco:Jossey6Bass,"2013. 2. %PDF-1.3 As a team member, assume an interactive role by questioning and sharing information. 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